Scope and roles
Camie AI provides lead conversion, appointment booking, AI follow-up, reminder, tracking, and reporting services for residential solar companies and other appointment-based businesses. Depending on the engagement, Camie AI may process information on behalf of a customer or process limited information for our own website, sales, support, and service operations.
Customers remain responsible for the lead sources they connect, the permissions they collect, and the instructions they give us.
Information we process
We may process information such as:
- Lead and customer contact and business details, including name, work email, mobile number, company, role, and website.
- Form progress and qualification responses, including ad channels and spend, team size, CRM, priorities, and timing.
- Campaign source, offer context, and lead status.
- Conversation history and communication preferences.
- Appointment details, reminders, attendance, and outcomes.
- Website analytics, device information, and support requests.
How we use information
We use information to deliver and improve the service, respond to leads, assess service fit, manage appointment journeys, support customer teams, measure campaign outcomes, prevent misuse, and maintain reliable operations. We do not use connected lead data to sell unrelated products to those leads.
Retention and security
We keep information only as long as reasonably needed for the service, contractual obligations, legitimate business needs, dispute resolution, and legal requirements. We use technical and organizational measures intended to protect information, but no system can guarantee absolute security.
Your choices
People may ask to access, correct, delete, or restrict certain information where applicable. Leads may also opt out of further communications using the instructions provided in the conversation. Some requests may need to be handled by the solar company or other business that collected the lead.
Privacy questions?
Contact privacy@camie.ai.